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FAQ

Frequently Asked Questions (FAQ) – Hipran

1. Product Information

Do Hipran products come with a warranty?

Yes! All Hipran products come with a 30-day warranty starting from the day you receive your order.


2. Shipping & Delivery

Which countries does Hipran ship to?

We proudly ship worldwide to bring our innovative products to customers across the globe.

How long does shipping take?

Our standard delivery time is 7-14 business days. If your order takes longer than 14 days, we will fully refund your shipping fee.

Can I track my order?

Absolutely! You can track your order anytime by visiting our "Track My Order" page on our website.

What if my order is lost or damaged during shipping?

No worries! Contact us immediately, and our support team will resolve the issue within 12 business hours to ensure your satisfaction.


3. Returns & Refunds

What is Hipran’s return policy?

We accept all return requests if you're not satisfied with your purchase. For detailed information, please visit our Return Policy page.

How many days do I have to return or exchange a product?

You have 30 days from the date of delivery to initiate a return or exchange.

Can I get a refund if I’m not happy with the product?

Yes! We offer a no-questions-asked refund policy to ensure your peace of mind.


4. Customer Support

How can I contact Hipran for support?

You can reach us via email, and our team is always ready to assist you.

How fast does Hipran respond to customer inquiries?

We guarantee a response within 12 hours—because your satisfaction is our priority!


5. Discounts & Membership

Does Hipran offer any discounts or promotions?

Yes! Once you place your first order, you automatically become a Hipran member, and we’ll keep surprising you with exclusive deals and perks!


💡 Still have questions? Contact us anytime, and our 5-star customer support team will be happy to assist you! 🚀